Winnipeg Free Press

Winnipeg Free Press (Newspaper) - September 10, 1986, Winnipeg, Manitoba 14 Winnipeg free september audit blames officials immigration management linked to bad service Toronto up senior management officials at the Federal immigration department Are failing to ensure that department policies Are followed across the result ing in poor staff morale and inadequate service to says an internal auditors the which earlier this year investigated the Quality of service provided to the Public by the depart found the entire immigration system lacks firm direction and control from Headquarters in service to the Public has the image of immigration has been tarnished and management has not been very innovative in improving and streamlining service to the Public at the Point of say the in a report obtained by the Globe and at various immigration offices across the the audit team found that clients Are not always served in a timely and professional Basic conditions required to provide a High Quality of client service were Defi the auditors also found a reluctance of counsellors to identify themselves and indifferent and hos tile attitudes toward they also cited poor interviewing tech overcrowded waiting rooms and no immigration information material in a questionnaire to a random Sample of 147 immigration 88 per cent replied that staff morale was a serious the majority blamed Lack of direction by senior correction re Sears Days 86 flyer inserted in free press today due to circumstances beyond our the following merchandise has been however orders will be taken Page 10 Page 13 Page 13 Page 13 Page 13 Page 15 Page 15 Page 16 Page 17 Page 17 Page 18 Page 18 Page 18 Page 18 Page 19 Page 19 Page 19 Page 19 Page 20 Page 22 Page 27 Page 27 also Page 4 Sears Best 30 14 color 20 vertical color 21 stereo color answering double bedding not All sizes Dinette 5piece dining room proctors Lex Coffee toaster series illustration is Claudia mattress not All sizes Dartboard and Sears tool craftsman 16 tape due to circumstances beyond our this Mer Chandise is not Corduroy pants Are not available in size due to Circum stances beyond our this merchandise is not focus free Hani mex due to circumstances beyond our this Mer Chandise is not Sony audio no savings claim can be Sunshine not All colours we sincerely regret any inconvenience to our Page 13 Page 18 Page 13 Page 20 the correction to our budget Days supplement of wednes september Page 7 mens casual shoe will not be Avail Able due to shipping women budget shoe will be late arriving due to shipping Page 8 pig split leather jackets will be late Page 14 Baycrest mattress pad should have been Bay Crest contour mattress Page 15 toasters electric Skillet will be late orders will be to our Price busters supplement of wednes september Page 4 heading should have read save on sofa we apologize for any in convenience this May have nation the audit team found that some National instructions Are altered at the regional level and therefore not implemented according to their National the report notes there is no National plan by which management can justify and allocate resources throughout the auditors were inundated with an abundance of statistics on the vol ume of immigration but virtually no figures on How Well work is the audit says increased staff workloads have affected relations with the a finding buttressed in consultations with external groups that have regular Contact with the All groups commented on the deteriorating attitudes of immigration the report the auditors again pointed the Finger at the National saying it has failed to address these staff complained that when new policies and procedures Are simple they Are often provided with insufficient information explaining or outlining the Gerry minister of state for said in an interview a special unit within the department has been established to improve Quality of services to the the task of the unit will be to implement recommendations of the audit team aimed at improving ser vices by streamlining Many pro simplifying programs and reducing processing he said nurses investigated after patient Given unauthorized drug injection Toronto up some nurses at Toronto Western Hospital have voluntarily submitted to lie Detec Tor tests to help police investigate Why a patient was Given an unauthorized injection of potentially dangerous the investigation reminiscent of a sensational Case several years ago when a number of infant at the Toronto Hospital for sick children were linked with deliberate injection of the heart drug dioxin launched at the request of Toronto police would not say How Many nurses have taken the lie they emphasized the tests Are strictly an investigative Techi que and the results Are not admissible in homicide detectives were called in 10 weeks ago after Gerald Bas a Toronto Man in an Auto Accident that killed two started showing reactions inconsistent with his tests showed he had been injected with a prescribed dioxin and in police Are also reviewing an ear Lier Case in which Pasquale spin of nearby Mississauga died in Toronto Western Hospital after an Auto an inquest concluded he died of head injuries but the jury was told his body contained a prescribed Given the wrong drugs in late said Hospital spokesman Lucie Bais he is in fair condition in the neurological Ward As a result of his injuries and is showing no aftereffects from the police said the patient had been adversely affected by the officers Are investigating a suspected wrongful administration of drugs to Bas police Charles Maywood said in a police were called in after a Doc Tor noticed the patient exhibiting unusual Maywood although Basnick suffered some Adverse effects from the drug appropriate medical intervention was responsible for his Toronto Western administrators refused to comment on the at tempted murder investigation and would not discuss the procedure for distributing and administering drugs on the neurological Gail executive director of the registered nurses association of the professional association of Ontario said Toronto Western officials told her a criminal investigation focusing on a deliberate injection was under right now my concern would be that nurses Are not singled Donner tip top id save Tweed spor Coats fashion takes shape in Tweed tailored in Canada by tip Tweed our exact ing standards of Quality and an exciting collection of colours an1 patterns make this sport coat collection one of our now 119 99 flannel pants our precise tailoring and the qual Ity of pure Virgin Wool have come together to create a unique Pant collection made exclusively for our we offer a full Range of fashion colours to complement our i Tiptop our tradition is our reputation is ;