Winnipeg Free Press

Winnipeg Free Press (Newspaper) - July 30, 2013, Winnipeg, Manitoba C M Y K PAGE A6 A 6 WINNIPEG FREE PRESS, TUESDAY, JULY 30, 2013 MANITOBA winnipegfreepress. com BATHROOM SAFETY !!! EXISTING BATHTUB INTO A STEP- IN BATH CONVERT YOUR . Reduce the risk of falls! . Done in one day! . No other modifications! 204- 997- 7249 wilsonagency@ mymts. net To view installation video: www. walkthrubathtub. com $ 1399 Supply, install & GST $ 8,436 OFF! 2013 New Suzuki SX4 Sedan $ 8 , 6 95 2013 New Suzuki Grand Vitara $ 16 , 995 810 REGENT AVE. 204- 222- 5273 www. regentsuzuki. ca Price reflects $ 2500 trade, $ 1000 finance rebate FREIGHT INCLUDED FREIGHT INCLUDED CRITICAL CARE IN THE AIR! THE BEST IS YET TO COME! INTENDED FOR RESIDENTS OF MANITOBA ONLY LOTTERY LICENCE # MGCC- 5664- RF GRAND PRIZE # 1 WORTH MORE THAN $ 1.1 MILLION RETAIL! 32 Cypress Ridge, South Pointe, Waverley West PLUS 2013 CADILLAC ATS Rwd 3.6L LUXURY Supplied by: Gauthier Cadillac Buick GMC LTD, Winnipeg PLUS $ 25,000 CASH! 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TRAVEL ANYWHERE PACKAGE 25 VACATIONS FURNITURE PACKAGE JEWELLERY CASH ELECTRONICS WIN! WIN! WORTH OVER $ 2.7 M ILLION R ET A IL $ 60 EACH, 2 FOR $ 100 , 6 FOR $ 250 & 12 FOR $ 375 ORDER NOW! TICKETS WON'T LAST LONG! FINAL CUT- OFF AUGUST 14, 2013 2 STARS HELICOPTER RIDES BUILDING IN THESE FINE COMMUNITIES: 204.231.8118 .. info@ discoveryliving. ca .. discoveryliving. ca PARTNERING WITH YOU TO BUILD THE HOME OF YOUR DREAMS. M ANITOBA drivers may enjoy some of the lowest auto insurance premiums in the country, but that isn't enough to keep some of them happy, according to a new customer satisfaction survey by J. D. Power & Associates. The global marketing information services company said a new survey of 2,458 auto insurance claimants in Canada found Manitoba had the lowest customer satisfaction rating in the country, with 753 out of a possible 1,000 points. In fact, the bottom three finishers were provinces with compulsory public- auto- insurance programs, rather than a private- auto- insurance system. Quebec had the highest rating, at 840, and it has a hybrid system where a government agency covers bodily injuries and private insurers cover damages to property, including vehicles. J. D. Power's senior partner, Lobo Li, said he suspects philosophical differences may be the main reason why the three provinces with compulsory publicauto- insurance programs - Manitoba, Saskatchewan and British Columbia - had the lowest satisfaction ratings. " When you do that ( impose a mandatory system) you take choice away from the people, and a portion of the population are ideologically against that kind of approach," Li said. " And I have to believe that would influence their perception ( of customer satisfaction levels)." The J. D. Power report, entitled 2013 Canadian Auto Claims Satisfaction Study , looked at customer satisfaction in six key areas: the initial claims process, the damage appraisal process, the tow truck or car rental process, the repair process and the final settlement process. It found that nationally, the two stages that had the biggest impact on overall satisfaction were the first ( initial claim) and the last ( final settlement). Li said if the insurer rated poorly in either or both of those categories, that tended to drive down the overall satisfaction rating. While that kind of detailed breakdown wasn't done at the regional level, Li said Manitoba likely didn't score as well in those two areas. However, Brian Smiley, media relations officer for Manitoba Public Insurance ( MPI), said he's puzzled by the study's findings because the Crown corporation's own quarterly customer surveys consistently show high satisfaction levels. He said the last survey of 800 claimants found 89 per cent were satisfied with their overall dealings with MPI, 95 per cent said they were satisfied with their initial contact with the corporation, and 86 per cent said they were happy with the way their adjustor handled their claim. " So that is in complete contrast with this other study that has come out." He also noted another recent national study by Deloitte found Manitoba had the lowest auto insurance premiums of any major Canadian city. " So all of that combined creates a very positive outlook for MPI." Li said even though Manitoba had the lowest regional rating, 753 out of 1,000 is still not a bad score. " And it's not that dramatically different from Saskatchewan." But he also said while Manitoba's rating isn't that bad and it's a monopoly situation here, it's still important for MPI to strive for the highest possible level of customer satisfaction. And Smiley said it does. " Our customers expect top level service... and we look forward to providing that," he added. The J. D. Power study was based on responses from auto insurance customers who settled an auto insurance claim within the past 18 months. It was conducted between April and June, and excluded claimants whose vehicles incurred only glass/ windshield damage, was stolen or who filed a roadside assistance claim only. murray. mcneill@ freepress. mb. ca MPI driving motorists mad, survey finds Comes in last in national poll Protect yourself when filing a claim J. D. Power & Associates offers the following tips to auto insurance customers when filing a claim: . Call the police for any auto accident that results in more than minor damage to the vehicle ( more than $ 500 is a suggested amount). . Take down the names and addresses of individuals involved; the accident location; the make, model and plate number of the vehicle( s); names and contact information of any witnesses; and make note of any injuries sustained. . Ask the police to file an accident report, or at least an incident report, so that there is a record to provide to your insurance company. . Always get a copy of the police report if you are involved in a multiple- vehicle accident. . Contact your insurer or agent as soon as possible after the accident, even if the other party is at fault. This will allow your insurer to be better able to protect your interests. . If possible, contact your insurer or agent from the location where the accident occurred. . Take photos of the damage to your vehicle using a cellphone, a tablet or a regular camera. . Keep records of all calls regarding the accident. . If you have questions about the insurance adjustor's appraisal, contact your insurer or agent directly. Here is the satisfaction rating ( out of 1,000) for the seven regions of the country, from highest to lowest: Quebec 840 Atlantic Canada 811 Ontario 800 Alberta 770 British Columbia 767 Saskatchewan 760 Manitoba 753 JOIN THE CONVERSATION How satisfied are you with the auto insurance you get from Manitoba Public Insurance? Go to winnipegfreepress. com and add your comments to the conversation By Murray McNeill JOHN WOODS / WINNIPEG FREE PRESS Better get used to it A motorist is left with no choice but to turn left at Plessis Road at Dugald Road. Plessis will be closed between Dugald and Kernaghan Avenue until the end of 2014 in order to facilitate the construction of an underpass beneath the CN rail line which crosses Plessis between Dugald and Kernaghan. Motorists are encouraged to use alternate streets such as Regent Avenue, Ravenhurst Street and Lagimodiere Boulevard. The project is being funded with a combined $ 77 million from the three levels of government. 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