Winnipeg Free Press (Newspaper) - February 10, 2014, Winnipeg, Manitoba
C M Y K PAGE B6
B 6 MONDAY, FEBRUARY 10, 2014 BUSINESS winnipegfreepress. com
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Martin McGarry, President of DTZ Winnipeg Ltd. originally founded MMI Commercial Real
Estate Ltd. in the Spring of 2004. The MMI brand quickly earned a solid reputation as a
market leader through its commitment to client service excellence based on competence,
integrity and knowledge leadership in the local real estate market.
Since March 15, 2008, the company has been providing its Leasing and Sales Services
under the DTZ global banner, while providing its Property Management Services as MMI
Commercial Management Ltd.
As of January 1, 2014, we are pleased to announce that MMI Commercial Management
Ltd. and DTZ Barnicke Winnipeg Ltd. have merged to truly join forces. The combined
companies will go forward together under one name:
DTZ WINNIPEG LTD.
As the integration of both companies has commenced, we want to assure you that the
same ownership with the same professionals will continue to provide the high quality
service you have come to expect. The only change is we are now one brand dedicated to
best in class full service Commercial Real Estate Services.
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T ORONTO - A passenger alleges
Air Canada agents laughed at
him and refused to help after a
delay caused him to miss a connecting
flight.
Another customer claims he was
notified via email his flight with Spanish
airline Iberia had been cancelled -
four days after the scheduled trip.
And 13 people say they missed their
flights after Air Canada changed its
check- in time for domestic travel from
30 to 45 minutes.
These are some of the allegations
contained within nearly 400 air- travel
complaints obtained by The Canadian
Press through an access to information
request.
The quality- of- service complaints -
which detail allegations against both
domestic and foreign carriers - were
filed with the Canadian Transportation
Agency ( CTA) between January
and August 2013.
In its annual report, the federal
agency notes the total number of complaints
it received against both domestic
and foreign carriers has increased
in the past year.
It received 301 complaints against
eight Canadian carriers in 2012- 13, up
from 215 complaints in 2011- 12.
Complaints against foreign carriers
rose to 218 in 2012- 13, compared with
145 the previous year.
Quality of service was the most commonly
cited issue for the seventh year
in a row, although the agency notes
those types of complaints are outside
its mandate.
Some consumer- rights advocates say
an increase in complaints speaks to the
need for an airline- passenger bill of
rights.
Industry Minister James Moore had
previously suggested Ottawa would
consider such an initiative, but the
measure was absent from the throne
speech last fall.
Allegations about rude, unhelpful
staff and poor communication are
among some of the complaints to the
CTA.
A handful of complaints allege passengers
were put up in " dingy" hotels,
where there were cockroaches and
escorts, after they had been bumped
from their flights or while facing delays.
Thirty- nine cite problems with getting
in touch with a carrier's customerservice
department citing " impassable
phone menus."
Air Canada, the country's largest
airline, notes it carries an average of
115,000 customers a day and more than
35 million people a year.
" While we strive for zero complaints,
in this context, 150 complaints is a
minute fraction relative to the number
of interactions we have with all our
customers," spokesman Peter Fitzpatrick
said in an email.
- The Canadian Press
Some passengers unable
to find friendly skies
By Alexandra Posadzki
B_ 06_ Feb- 10- 14_ FP_ 01. indd B6 2/ 9/ 14 5: 59: 57 PM
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